Can I book via my hotel concierge?
Yes, you can, but we only accept bookings with payment with the exception with some hotels who can book without payment. Such as Bucuti Hotel, among others. So we do recommend you to book directly in our website, you can however mention the concierge that has recommended us when checking out.
Should I book in advance or can I book the tour on the same day ?
Yes, It is always recommended to book in advance so there is more availability and better planning for your vacation. Same-day booking is almost not possible.
Do you offer private tours?
Yes, in fact most of our feature tours are private from 2 and above.
Do you offer non-private tours?
Yes, we offer open tours and can be book from 1 guest and above.
Do You Include transportation?
Yes, but it is always depending on the tour. please check on the tour page you like to book and it will say if we offer transportation or some tours not.
What is your cancelation Policy?
– COVID POSITIVE, in case of the result a COVID Positive before the activity 100% refund is possible, this needs to be informed with a positive COVID result by E-mailing with your full name any time prior to the date/ time of the activity to our email@example.com
– 100% refund is always possible if we are informed 24 hours before the activity.
– No refund is possible within 24 hours before the activity date time. You can find more information on the following page https://arubaeco.tours/eco-tour-terms-and-conditions/
Do you have a physical office in Aruba?
Yes, you can visit us or we can also visit you if you like to book more than one tour with us. just contact us at firstname.lastname@example.org or call +2977310077
Do your tours include Food?
yes, Most of our private tours include food. some third parties not, please check for more detail on the tour you like to book.
Can I book if I am visiting Aruba on a cruise ship?
yes, we accept all cruise ship passengers can in certain situations, make changes in the pickup time for your convenience.
What is the age limit of your tours?
Depending on the tour could be years old. we recommend you to check the tour page you will find this information.
Do you accept large Groups?
Yes, we do accept large groups, for this contact our reservation department a email@example.com
Are alcoholic drinks Included in your tours?
Depends. Alcoholic drinks are not included in our hiking tours, but they are in our boat tours, please check for more information on the tour page.
What is the level of your hiking tours?
it varies as per our, please check, but generally, it is requested o be in normal health condition.
Do you offer customized Tours?
Yes, with our private tours, we are flexible to make changes to the itinerary, but we can also offer combo tours and more. please contact directly at firstname.lastname@example.org with your request.
What if the weather conditions are not good for the tour?
If the weather conditions are not good and or there are other reasons outside our power to do the tour, we will offer you a reschedule of the tour.
What are other tours on your website?
We recommend and offer other similar tours. These tours are categories as other tours and are identified by the word “ Suggested tours”. We offer you the service of being able to book them directly in our website and synchronize to their booking system. the refund policy follows our guidelines and we always monitor the tour itself and if any issues we can assist you. Note; It is important for you to acknowledge that the tour operator executing the tour is responsible for all aspects related to the tour, from insurance to security and more. And We are only offering you the booking system for you as a guest adn for them as Tour operator.
Who is responsible on a third-party tour?
Yes, as Aruba Nature Explorers recommends this third party Tour, we will be monitoring its quality from the date of the tour until the end, checking customer satisfaction and more. In the unfortunate case you are not satisfy with this tour and have proven and genuine reasons, our team will do an analysis based on the best practice in tours and excursions and based on this will compensate you partially or totally the tour activity you have booked with us. For this please email email@example.com
Note; It is important for you to acknowledge that the tour operator executing the tour is responsible for all aspect related to the tour, from insurance to security and more. And We are only offering you the booking system for you as a guest adn for them as Tour operator.